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About the Role:
We have an exciting opportunity for a Head of Property & Facilities to join us and drive our transformation. This role is crucial in ensuring our property portfolio and facilities meet the expectations of our diverse workforce and support our strategic vision. Reporting to the HR Chief Operating Officer, the Head of Property & Facilities will lead and develop the function, overseeing building acquisition and disposals, major construction projects, maintenance, and facilities management through a TFM contract, as well as environmental and energy management to meet our net zero commitments. Our property portfolio spans over 1 million sq. ft. across the UK and Europe, valued at approximately £32m.
Key Responsibilities:
- Provide visible leadership as a member of the HR COO Leadership Team, continuously improving the colleague experience.
- Inspire and develop the Property & Facilities team, building capability and expertise.
- Lead all activities in Property and Facilities, presenting to key stakeholders.
- Develop and deliver the property & facilities strategy to ensure state-of-the-art facilities that support flexible working.
- Manage procurement, redevelopment, leasing, refurbishment, and disposal of operational property.
- Develop relationships with property professionals to secure quality and value for money.
- Explore opportunities to generate income from the property portfolio.
- Deliver excellent customer service and drive innovative service delivery.
- Develop technology to increase efficiency and improve customer service globally.
- Manage third-party suppliers to ensure excellent customer service and contractual compliance.
- Optimise the combined estate during M&A activities.
- Establish corporate standards for space allocation, furniture selection, and services.
- Manage Premises capital and revenue budgets, developing business cases as needed.
- Contribute to the sustainability strategy to become carbon neutral by 2030.
- Direct the property maintenance program, including a 5-year capital maintenance plan.
- Ensure compliance with legislative, contractual, and health and safety requirements.
What We're Looking For:
Are you passionate about operational buildings and want to make an impact on colleagues and customers seeking an outstanding office experience? We are looking for an inspirational leader to drive our operational properties in the UK and Europe forward to meet future needs. Bring your real estate, workplace design, and facilities management skills to our HR and Premises team.
- Extensive experience (10+ years) managing a large corporate property portfolio.
- Future-focused with the ability to enhance customer experience and support future ways of working.
- Commercially savvy with a deep understanding of the property landscape in the UK and Europe.
- Experience managing and delivering a property & facilities change portfolio exceeding £10m.
- Confidence and credibility to communicate and influence effectively, keeping the customer at the heart of discussions.
- Resilient and commercially minded with the ability to quickly make a positive impact and influence senior leaders.
- Capable of juggling significant concepts and prioritising simultaneously.
- Collaborative and enthusiastic approach with a passion for delighting customers.
- Excellent written and verbal communication.
- Inspirational leadership across the function.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
