Back to search
Purpose of the Role
We deliver excellent customer service and ensure exacting standards of presentation and maintenance is delivered on each property we look after. We manage the safety, compliance, and operation of the property, developing positive occupier relationships. We support Savills Management Surveyors in the delivery of high-quality property management service for the benefit of Savills clients and occupiers.
The area covered by this role is in and around the M25.
Key Responsibilities
- Compliance
- Ensure compliance with all statutory and legal requirements
- Always ensure the full set of risk assessments is held at each property and on Datastation, and action plans are implemented, diligently and competently
- Maintain a compliance rating of 95%
- Complete monthly audits for each site and uploaded to the system by with target date
- Operations
- Ensure high standards of cleaning, repair and presentation are achieved and maintained within property budgets
- Visit each occupier monthly/as per PMA and update Savills Occupier+
- Develop a close working relationship with occupiers and manage service satisfaction and confidence in Savills
- Attend site and report in the event of an emergency
- Review service partner performance and deal with shortcomings in partnership with Service Partner+
- Prepare and implement contingency plans to ensure adequate and suitable site attendance
- Establish and implement best practice, ensuring safe working practices are always complied with
- Oversee the planned and preventative maintenance programme, developing an appropriate strategy for the property
- Where required, conduct and record vacant property inspections in line with insurance requirements
- Efficient and thorough handover of existing sites between RFMs as and when required
ESG
- Make decisions and recommendations aligned to the Savills Green Charter
- Record utility consumption and report as required
- Set and implement an appropriate environmental strategy including waste and energy management
Finance
- Prepare the first draft of the Service Charge budget for Management Surveyor 4months in advance of year end
- Monitor Service Charge expenditure and ensure all Contract and Purchase orders are raised and managed properly
People
- Annual appraisals of all staff under your Line Management
- Line Management of Building Managers
- Attendance and team and occupier meetings as required
Relationships
- Management surveyors
- Savills consultants and support teams
- Occupiers
- Service partners
Skills, Knowledge and Experience
- IOSH and/or NEBOSH
- Experienced in preparing Service Charge budgets and managing expenditure across several sites
- Excellent organisation and time management
- Self-motivated and excellent interpersonal skills
Must haves
- Full, clean driving license
- IOSH (NEBOSH desirable)
- Fully IT literate
- Attendance at internal training courses is compulsory, as is the self- identification of training needs
Working Hours - 0900 – 1730 (37.5 hours)
Please see our Benefits Booklet for more information.
