Repairs Manager

Howells Recruitment

Posted 14 hours ago, valid for 10 days

London, Greater London EC1R 0WX

£45,000 - £54,000 per annum

Full Time

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Sonic Summary

The Repairs Manager position in Social Housing offers a salary range of £45k to £50k plus a benefits package, and is a permanent role based in Stratford.
The role involves managing a team of Supervisors and trades to deliver high-quality repairs services while ensuring compliance with housing standards.
Key responsibilities include managing reactive repairs, maintaining stakeholder relationships, and overseeing a maintenance budget.
Candidates should have a strong focus on customer satisfaction and the ability to handle complaints and escalations effectively.
The job requires relevant experience in repairs management, although the specific number of years of experience is not mentioned.

Repairs Manager - Social Housing

45k - 50k plus package - Permanent

Based in Stratford

Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Repairs Manager to join their team based in Stratford. The key function of this role is to manage the team of Supervisors and trades delivering the repairs service, ensuring a high quality and commercially focused service is delivered.

Key Responsibilities

Additional duties include:

To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength.
Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers.
Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN).
To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength.
Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety.

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