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Digital Project Manger - Contact Centre's - Pensions

Digital Project Manger - Contact Centre's - Pensions

Lorien

Posted a day ago, valid for 19 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

The client is seeking a Digital Project Manager with experience in the pensions sector for a 3-month remote contract with occasional travel.
The role involves delivering Contact Centre workstreams that integrate AWS with the MS Dynamics product suite.
Key responsibilities include managing telephony, chat, workforce management, and internal web applications for pensions administration.
Candidates should have relevant experience in digital project management, particularly within contact centres.
The position offers a competitive salary, and applicants should ideally have several years of experience in a similar role.

Digital Project Manger - Contact Centres - Pensions experience

My client are looking for a Digital Project Manager with experience of previously working for a Pensions company to work on a 3 month initial remote contract with some ad hoc travel. The role will be looking for a Project Manager to work on the delivery of Contact Centre's.

Key Skills

Delivery of Contact Centre specific workstreams which will integrate AWS (Contact solution) with MS dynamics product suite including:
- Telephony: Core capability for telephony configured for client specific deliveries
- Chat/Chatbot: Core Chatbot and Webchat (agent assist) capability for voice configured for client specific deliveries
- WFM: Workforce management for contact centre
Delivery of Internal web application/solution to provide:
- Account Management, Contact Management and Case Management for Pensions administrators
- Knowledge Base, Interactions Management and Marketing for Digital Engagement Team
Delivery of Member Mobile App:
- Uses the functionality/core journeys from broader Digital Product deliveries as a basis for a broader roll out across Pensions

Please apply!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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