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Help Desk Analyst

Spinks
Posted 7 hours ago, valid for 7 hours
Location

London, Greater London SW1A2DX, England

Salary

£35,000 - £40,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The company is a leading global provider of technology solutions with over 20 years of experience and multiple delivery centers worldwide.
  • The role involves supporting internal IT operations, troubleshooting hardware issues, and working with both Apple and Windows devices.
  • Key responsibilities include handling IT support calls and tickets, running diagnostics, and coordinating with various departments.
  • The position offers a base salary of £35,000-£40,000 and requires a minimum of 2 years of experience in help desk or support roles.
  • Candidates should possess strong communication skills and a willingness to learn, with the ability to work both independently and as part of a team.

About the Company

I am partnered with a leading global provider of Technology Solutions, a true Pioneer in technology outsourcing. This technology solutions company is part of a global group specialising in delivering smart solutions to solve business challenges and create value. With over 20 years of experience, they have a presence in multiple countries and operate several delivery centres worldwide.

Your role within the IT function will be to support the internal business and make sure IT operations run efficiently. You'll be working with colleagues across the globe with the role being based in the UK.

About the role:

  • Follow up with various IT departments, supporting calls and tickets
  • Troubleshooting IT-Related issues on various hardware applications
  • Working with both Apple and Windows devices
  • Run diagnostics tests to modify or repair various hardware technologies
  • Deploy, Install, Maintain and upgrade IT
  • Coordinate with various departments when issues arise.
  • Other tasks assigned by Line Manager
  • 35,000-40,000 Base Salary

About You

  • 2+ years of experience in Help desk / Support
  • Eager to learn and develop skills
  • Strong communication skills
  • Enjoys working independently and within a team

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