Service Analyst

Experis

Posted 11 hours ago, valid for 8 days

London, Greater London SW1A2DX, England

£38,000 - £40,000 per annum

Full Time

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Sonic Summary

The company is seeking a Service Analyst to join a small, dynamic team based in either London or Liverpool.
Candidates must have at least 5 years of experience in the Service Management arena and be ITIL qualified.
The role requires expertise in Incident, Problem, and Change management, as well as ITSM and SharePoint experience.
Strong reporting and trend analysis skills are essential for diagnosing faults and analyzing incident trend data.
The position offers a competitive salary, and employees are expected to be in the office 1 to 2 times a week.

Service Analyst

Looking for a solid Service Analyst to join a small robust team. This role is based in London or Liverpool and you would be expected to be in the office 1 - 2 times a week. Looking for the following

5 years in Service Management arena
ITIL qualified
Experience across Incident Problem and Change
ITSM experience
Sharepoint experience
Experience of ITIL Service Support and Delivery processes
Excellent reporting and trend analysis skills
Analysis and reporting of incident trend data to identify and eliminate root causes.
Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure and vendor landscape
Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records

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