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Job Description: Customer Service ExecutiveReporting to: Business Centre ManagerLocation: Canary WharfHours: 8:30am - 5:00pm with a 1 hour lunchSalary: £30,000pa + renewal commission (once 6 months' probation is passed OTE + £10,000)Perks: Pension, parking space availableLooking for a candidate to start 10th March, latest mid-March 2025Key Responsibilities:Client & Customer Service:Build rapport with clients and maintain relationships, ensuring their satisfaction.Act as a primary point of contact for customer queries, resolving issues or escalating as necessary.Handle complaints independently, escalating to BCM if needed.Operational Support:Assist with the move-in/move-out process, including key management, checklists, and deposit returns.Handle reception duties as required, including answering calls, greeting visitors, managing post, and monitoring parking.Assist with administrative tasks, invoicing, stock management, and maintaining the entire filing system (online and in the office).Building & Facility Management:Ensure the offices are always prepared for viewings, meetings, or hotdesking.Monitor stock levels for kitchen and office supplies, keeping the facility well-stocked and maintained.Assist in health and safety procedures, such as fire drills and ensuring compliance with regulations.Ensure high standards of cleanliness and coordinate with cleaning teams.Event & Meeting Room Support:Assist with booking and managing meeting rooms, ensuring they are set up, cleaned, and stocked as needed.Support with organisng networking events, ensuring attendance, set-up, and clean-up.Sales & Marketing Support:Ensure the serviced office and meeting room spaces are advertised with accurate information on relevant platforms.Assist in promotional activities like sharing information with our marketing team.General Admin and Reporting:Provide regular updates on tasks, delays, and completed work.Assist BCM with invoicing, ensuring charges for additional services are accurately recorded.Run operational building updates, adhering to GDPR guidelines.Compliance & Regulation:Ensure the business complies with legal and regulatory requirements, such as anti-money laundering (AML) checks.Fill in accident/incident forms when needed and communicate any safety concerns to BCM.Required Skills & Experience:Customer-Focused & Client Relations:Experience in a client-facing, customer-focused environment is essential, with the ability to build relationships and remain calm under pressure.Operational/Administrative Experience:Prior experience in managing daily office operations, particularly in the serviced office industry, would be beneficial.Communication Skills:Strong interpersonal and communication abilities to liaise effectively with clients, colleagues, and contractors.Organizational Skills:Ability to multitask, prioritize effectively, and maintain excellent time management.Problem-Solving & Adaptability:A proactive approach to solving issues with a flexible, 'can do' attitude.Technology Proficiency:Competent in Microsoft Office, particularly Outlook and Excel, to manage schedules, emails, and inventory.Teamwork & Independence:Ability to work well within a team but also take initiative and work independently when required.Ideal Candidate:A service-oriented individual with experience in the serviced office industry or a similar customer-focused role.Highly organized with the ability to manage multiple tasks and meet deadlines in a fast-paced, dynamic environment.Flexible, willing to step into different roles when necessary, including covering reception duties or assisting the BCM with other operational needs.
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