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Location: Peckham, London (Hybrid - Minimum three days in the office)
Rate: £36.35 per hour (Inside IR35)
Contract: Interim
Salt is working with a Local Authority in London seeking a Customer Service Manager to lead and oversee customer service operations across the business unit. This is a great opportunity to step into a leadership role where you'll drive improvements in service delivery and customer satisfaction. Previous experience in Government is essential.
Key Responsibilities:- Managing a five-person call centre, ensuring efficient operations
- Leading a members' enquiry team of three, addressing public and stakeholder concerns
- Handling and overseeing Ombudsman enquiries, ensuring compliance and best practices
- Driving customer service improvements across the organisation
- Experience managing customer service teams within local government or the public sector
- Strong leadership skills with the ability to motivate teams
- Experience handling Ombudsman enquiries and resolving complex service issues
- Excellent stakeholder management and communication skills
This role offers the chance to lead a team in a critical public service function while working in a collaborative and supportive environment. We highly recommend applicants with the relevant experience email the recruiter for this role directly ()
*Rates depend on experience and client requirements
