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Call centre supervisor
Head of Client Services

Head of Client Services

Rayner Personnel

Posted a day ago, valid for a month

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

We are looking for a Head of Client Services to join a leading estate agency in Southwest London.
The role offers a basic salary of £35,000 with an on-target earnings (OTE) potential of £80,000.
Candidates should have proven experience in a senior client-facing role, preferably in real estate.
Key responsibilities include leading a team, resolving client complaints, and developing strategies to enhance client experience.
The position provides opportunities for career development in a supportive and dynamic work environment.

Job Title: Head of Client ServicesLocation: Southwest LondonSalary: £35,000 (Basic) + OTE £80,000We are seeking a driven Head of Client Services to lead our team at a market-leading estate agency in Southwest London. This is a fantastic opportunity to make a real impact while earning a basic salary of £35,000, with OTE of £80,000. Key Responsibilities:

Lead and motivate a client services team to deliver exceptional service.
Resolve client complaints and ensure high satisfaction levels.
Develop strategies to improve the client experience.
Monitor KPIs and drive team performance.
Collaborate with sales and senior management to align client service goals.

Requirements:

Proven experience in a senior client-facing role, ideally in real estate.
Strong leadership and communication skills.
Client-first approach with a track record of service excellence.
Knowledge of the Southwest London property market (desirable).

What We Offer:

Competitive salary and performance-based bonuses (OTE £80,000).
Career development opportunities within a leading agency.
A supportive and dynamic work environment.

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