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- Lead the tactical delivery of the operational strategy to support overall business objectives.
- Identify and implement process improvements to enhance operational efficiency, scalability, and effectiveness.
- Establish metrics and KPIs to track the performance of operational delivery, performance and initiatives.
- Lead, mentor, and develop a team of operations professionals, fostering a culture of high performance and continuous improvement.
- Build operational capabilities across the department by providing leadership, training, and development opportunities.
- Identify potential risks to the execution of operational service and strategies and develop mitigation plans.
- Ensure that all operational activities comply with relevant regulatory and industry standards.
- Manage the operations budget, ensuring resources are allocated effectively to meet strategic objectives.
- Experience: minimum of 3-5 years working in operations/management roles, with at least 2 years in a leadership capacity.
- Proven track record of delivering complex high-quality operational services and driving strategic initiatives.
- Experience in managing cross-functional teams and leading operational change programs.
- Strong leadership and team management skills.
- Excellent problem-solving and analytical capabilities, with experience in process optimisation and operational efficiency.
- Strong business acumen and decision-making abilities.
- Resilience and adaptability in a fast-paced, dynamic environment.
- Highly organised, driven and passionate about delivery through others and developing a high-performance organisation
- Strong leadership, mentoring and relationship building skills with the ability to effectively drive positive cultural change
