Floor Manager

Floor Manager TING Restaurant

Join the Heights of Hospitality Excellence!

Elevate your career to new heights at TING Restaurant, perched atop the iconic Shard in the prestigious Shangri-La Hotel, as a TING Floor Manager. If you possess a passion for delivering impeccable service, a knack for leadership, and an appetite for excellence, this may be the role for you!

Who were looking for:

Somebody who can create a cooperative work environment, ensuring employee well-being and productivity.

Someone who can maintain our standards, menu knowledge, and operational guidelines.

Stay informed about hotel services, local attractions, and departmental policies.

What youll be doing:

Manage guest complaints and ensure opening, closing, and cleanliness.

Handle reservations and table assignments, monitor staff, and enhance guest experiences.

Maintain equipment and be aware of revenue and forecasts.

Understand business targets and promote resource economy.

Monitor staff and uphold core values and conduct.

Foster motivation, conduct training, and assist as needed.

Who are we?

Shangri-La The Shard, London is our luxury, Forbes 5-Star hotel located in the Shard,Western Europes tallest building. We are the first elevated luxury hotel in the city, bringing our roots inAsian hospitality to the West. Located throughout levels 34 to 52 of The Shard, our hotel offers 202 guestrooms and suites with unparalleled views across London, several signature dining venues- including TING Restaurant, GONG Bar, Sky Lounge, Bar 31 and three river-facing event spaces. Located in London's most historic area, the hotel is nearby the financial hubs of the City and Canary Wharf as well as key tourist attractions such as Tate Modern, the Tower of London, St. Pauls Cathedral, Shakespeare's Globe and Borough Market.

In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:

Competitive and generous pension contribution scheme

50% discounts in our exclusive award-winning luxury Restaurants and Bars

CODE membership

Complimentary dining whilst at work

Complimentary dry-cleaning service for your work attire

Annual season travel ticket loan to support you in your journey to work

Staff rates at properties worldwide

Exclusive discounts across London Bridge area via the Shard Card membership scheme

Loyalty benefits- such as complimentary stays, monetary recognition for long service

Investment in your personal development via our vast online Shangri-la academy courses

Internal promotions and endless opportunities

Unique cultural and engagement events across all teams

Immediate enrolment onto our employee recognition platform moments of joy

Financial recognition for introducing new successful team members into the hotel via our inhouse talent team

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.