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Job Title: Head of IT Customer Management
Location: Hybrid Working (UK-based)Rate: £550-600 per day (Outside IR35)
We are seeking an experienced, results-driven Head of IT Customer Management to oversee and enhance the delivery of customer platforms within a leading insurance company. This is a high-impact, hands-on role ideal for someone who thrives in a practical, fast-paced environment and has a solid foundation in IT architecture, customer-centric strategies, and regulatory compliance in financial services.
Key Responsibilities:
- Lead the IT Customer Management function, ensuring that customer-facing platforms are optimised for operational efficiency and enhanced user experience.
- Translate the needs of operational teams into actionable buying strategies, working closely with senior stakeholders to drive alignment and deliver business value.
- Provide expert guidance on IT architecture to ensure platforms are scalable, secure, and compliant with industry standards and financial services regulations.
- Drive the delivery of automation solutions within the IT landscape to improve operational efficiency's and streamline customer-facing processes.
- Manage stakeholder engagement, bridging the gap between technical teams and business leaders to deliver customer-centric solutions.
- Ensure compliance with financial services regulatory requirements, providing leadership and guidance in meeting industry standards.
Key Requirements:
- Proven experience leading IT operations and platforms within the insurance or financial services industry.
- Strong background in IT architecture with a focus on customer management solutions.
- Hands-on experience driving automation initiatives to enhance operational efficiency's in a financial services setting.
- Deep understanding of compliance and regulatory frameworks within financial services and insurance.
- Excellent stakeholder management skills, with the ability to translate technical needs into strategic business solutions.
- Practical, solution-oriented mindset, able to lead client-side change and deliver tangible results.
If you're a strategic thinker with a practical, hands-on approach and a passion for transforming IT platforms in the insurance sector, we want to hear from you!
Eames Consulting is acting as an Employment Business in relation to this vacancy.
