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[FCAM0125]
Account Manager (Client Services)
Due to extensive growth, Fusion Consulting Group are looking to recruit an Account Manager to join a leading Professional Services Group in London. Our mission is to disrupt the disjointed Professional Services space.
The group has several subsidiaries ranging from Tax, Accounting, Legal, Financial Services and Executive Recruitment.
This role will report directly to the Head of Client Services.
Job Summary
The Account Manager will be responsible for looking after a mixed client portfolio incorporated of both small-to-medium entrepreneurial businesses and private clients/international high net worth individuals. They will be required to maintain an excellent relationship with these clients, whilst also ensuring internal departments are collaborating effectively.
It will be important to identify opportunities across other areas of the business for the client - upselling and cross-selling when appropriate - and making introductions when necessary. Retention of clients is key, but growing the revenue of each client is also crucial.
Total client satisfaction is at the heart of what we do.
Responsibilities
- Provide strong account management to key clients, acting as the main and focal point of contact
- Create a deeper understanding of clients' business strategy
- Ensure clients get maximum value from Fusion and client satisfaction remains high
- Maintain MS Dynamics for accurate reporting
- Account Planning for 360 clients
- Introduction to new services when applicable
- Manage project expectations and issues
- Produce and update client matrix
- Upsell and Cross sell
- Bespoke marketing strategy to clients
- Client relationship building through calls, meetings and entertaining
- Weekly 360 meetings with Heads of Departments
- Provide additional support to department Heads
Desired Skills and Experience
- Must have previous account management experience, ideally within professional services
- Knowledge of CRM systems is desirable
- Excellent telephone and written communication skills
- Basic MS Office, including Excel, Word and Outlook skills is essential
- Ability to interact professionally with clients, able to prioritise workload and be self-sufficient whilst also working in a team environment
What we Offer
- Basic Salary of up to £35,000 per annum, depending on experience
- Additional commission (paid monthly)
- 24 days holiday + Bank holidays
- An additional day off for your Birthday every year
- Excellent training and development opportunities
- Private medical insurance
- Group life insurance
- FusionPoints bonus scheme
Job Type: Full-time, Monday-Friday
Job Location:
London, Finchley N3
About Fusion Consulting Group:
Fusion is a multi-discipline consulting practice assisting entrepreneurial businesses and private clients by delivering an end to end solution throughout their business journey.
Fusion crafts client solutions using its in-house team of highly skilled consultants with a diverse range of expertise within International Taxation, Company Accounting, Executive Recruitment, IT Strategy, Business Advisory, Legal Services and Financial Services ensuring a joined up approach and seamless client experience.
Equal Opportunities
Fusion Consulting Ltd is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
