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Our client, the UK's fastest-growing Direct Marketing company, are looking to recruit an experienced B2C Outbound Contact Centre Manager to join their incredibly successful, 100% remote Sales operation.Our client have been established for just over 7 years and, in that time, have grown to over 150 FTE, all working completely remotely across the UK (with a recent expansion into the Australian/Canadian market(s)!). Working on behalf of huge, household-name clients (primarily B2C Subscription Companies), our client assist in generating new business/customers for their corporate partners, and have grown exponentially throughout their lifespan so far (growing from 30-150 FTE since the pandemic alone!). Due to an internal promotion, they are now seeking the right candidate to lead their UK-based B2C Sales operation - in a nutshell, your responsibilities will include:- Overseeing the entire UK B2C Sales operation (c/100+ FTE)- Directly leading 5 Team Leaders (whom, in turn, manage between 15-20 Agents each)- Managing/overseeing the Dialler system- Conducting regular reviews/appraisals with direct reports, in order to improve overall team performance- Coaching/mentoring team members to improve/develop skillset(s)- Ensuring UK sales target(s) are exceededIn order to be considered for this position, it is ESSENTIAL that you have the following:- Experience of overseeing a large B2C Sales function- Experience of Dialler Management/Optimisation- Genuine interest in/demonstrable experience of coaching/developing others- Ability to work autonomously- Fun, sociable personalityIn addition to a very competitive £60,000 basic salary, our client are also offering the following:- £70,000 OTE (commission paid a month in arrears, based on team sales performance)- 100% remote/home-working policy (quarterly meets in person with Founder)- Genuine progression opportunities (our client will only continue growing!)Our client are looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!
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