Client Relationship Manager

One of the world’s largest global law firms is looking for an experienced Client Relationship Manager to work within a well-established and highly-regarded global Marketing & BD team dedicated to supporting the firm on a wide range of business development, marketing and client relationship management activities. You will be joining a firm with a distinctive market position founded on their exceptional breadth of practice, on deep industry knowledge and on their global approach. With a presence in the world's major financial and commercial markets, the firm are well placed to provide excellent business-oriented advice to their clients locally and internationally. The firm see their valued employees as being key to their success, and as a result seek to recruit and retain the most talented individuals in all regions of their global practice. The firm's UK Government relationship is both hugely valuable and closely aligned with the firm's brand position as operating at the intersection of business and government. This is an exciting opportunity for a Client Relationship Manager to work alongside senior stakeholders within the firm to help shape the strategic direction of this expanding and important relationship, and make a direct contribution to taking it to the next level. Promoting a best practise approach to delivery, you will provide complete and dedicated client relationship management to the firm's relationship with UK Government, acting as a key point of contact both within the firm and for the client, and leading on aspects of the relationship beyond legal work. Working proactively with Client Relationship Partners, you will develop the overall strategy for relationship development, looking for ways to strengthen and expand, and setting and implementing a strategic client plan based upon a deep understanding of the client. The role holder will take responsibility for the day-to-day running of the relationship across multiple entities that comprise the overarching UK Government relationship. The role is client facing and involves managing the interface between the firm and Crown Commercial Services and Government Legal Department. You will also contribute to the delivery of various, often complex, client reporting requirements in collaboration with members of the Finance team and Legal Project Management teams and will be tasked with leading a program of internal CRP and client team meetings, facilitating the smooth-running of the team and helping to build a dynamic and inclusive team spirit. In addition, the successful applicant will act as the Marketing & BD lead on panel pitches for UK Government and contribute strategic input into specific matter pitches. Positive and proactive with strong written and verbal communication skills and an excellent eye for detail, the ideal candidate will possess a sound understanding of Client Development, Business Development and Marketing processes gained whilst working in a similar client development role in a partnership or equivalent professional services environment, preferably a law firm. A strong ability to build relationships and networks internally and externally at all levels and commitment to excellent client service delivery will be essential. The Client Relationship Manager will need a good knowledge of Management Information reporting and deep knowledge of law firm management metrics. Experience of working with clients within the Government sector would also be highly advantageous. Leighton Taylor promotes diversity, equality and fair treatment in all aspects of our work. It is our policy that as a provider of marketing and business development recruitment services, we will work to address existing inequalities, eliminate discrimination and promote equal opportunities and diversity. We translate this into all aspects of our everyday work and will aim to prevent discrimination or other unfair treatment against any of our staff or any users of our services regardless of gender, age, race, colour, nationality, ethnic origins, disability, sexual orientation or political and religious beliefs. Follow us on Twitter for the widest range of roles across the entire professional services sector.