- Strong track record in service management or operations management
- Experience managing a team of engineers
- Excellent planning and resource allocation skills
- Knowledge of the HVAC industry would be beneficial, namely air conditioning, heating, cooling, wet systems and plant rooms
- Exception customer service skills with an ability to manage a range of client conversations such as technical information, service/maintenance discussions, planning remedial works, and maintaining a high level of customer satisfaction
- P&L management experience with a cost-control mindset
- Salary up to £60K (DOE)
- Car allowance
- Pension
- Annual bonus scheme (based on team net profit, service levels etc)
- Employee-owned trust profit sharing each year (after the first full year)