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Client Services Team Manager Hybrid-Working!

Hays Specialist Recruitment Limited
Posted 2 days ago, valid for 16 days
Location

London, Greater London EC1R 0WX

Salary

£48,000 - £57,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a rapidly growing Online Retail company, is seeking a Customer Service Team Manager for a hybrid role based in North London.
  • The position requires candidates to have experience leading a team of Customer Service Executives and handling high volume inbound calls.
  • Responsibilities include managing a team of 5, conducting performance reviews, and resolving customer queries primarily through calls and emails.
  • The role offers a competitive salary and is ideal for driven individuals looking for growth opportunities within the company.
  • Candidates should possess a passion for customer service and ideally have experience with Zendesk, with the company encouraging applications from those with relevant experience.

Our client, an exciting Online Retail company whom have grown exponentially in the 8 years since their establishment, are actively recruiting an articulate, personable Customer Service Team Manager/Manager to join their company permanently, working on a hybrid basis (2 days in the North London office / 3 days working from home). There is huge scope to progress in this role, so any driven/ambitious candidates are urged to apply!Our client specialise in a range of homeware products, and sell to both direct B2C clients and to B2B Retailers (their products can be found in many high-street stores). Due to their constant growth (and focus on both quality/customer experience), they are seeking an articulate Customer Service Team Manager to join their team and handle inbound call/email traffic, in addition to overseeing a small team. In a nutshell, your responsibilities will include:- Leading a small team of 5 FTE (Inbound Customer Service Executices)- Conducting regular performance reviews and coaching/developing individuals- Handling in excess of 30 daily inbound calls from both B2C and B2B clients (primarily B2C)- Acting as the first point of contact for any queries covering orders, returns and deliveries (especially any escalated queries passed on by members of the team)- Educating our customer base on product range/services- Ensuring an incredible experience is afforded to each and every customer- Resolving tickets using ZendeskIn order to be considered for this position, it is ESSENTIAL that you have the following:- Experience of leading a team of CS Executives- Experience of coaching/developing/improving others- Experience of handling high volume inbound calls- Articulate, professional telephone manner- Fun, sociable personality (integral to fit the brand)- Genuine passion for delivering a great customer experience- Desire to work in a leadership/management positionAlthough not essential, any candidates with experience of using Zendesk are encouraged to apply.In addition to a very competitive salary, our client are offering the opportunity to work on a hybrid basis, and fantastic working hours (Monday - Friday: 9.00am - 6.00pm). Our client are looking to move incredibly quickly on this position, so any interested candidates are urged to apply at their earliest convenience!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.