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Customer Experience Manager
London
£35,000 - £40,000 + benefits
Monday - Friday 9:30am - 6:30pm
Join a dynamic, boutique e-commerce business in the heart of London! We're seeking a dedicated professional to manage high-level customer complaints, oversee shipping orders, handle payments and deliveries, and lead a small, efficient team.
Key Responsibilities:
- Address and resolve high-level customer complaints
- Manage shipping orders, payments, and deliveries
- Lead and support a small team
- Answer customer queries
- Researching products, and spotting trends in customer comments and interactions
- Using CRM tools
- Ensure seamless operation of our online retail platform
What We Offer:
- Competitive salary
- Fast growing business with lots of career progression
- A vibrant and supportive work environment
Ideal Candidate:
- Experience with online retail platforms
- Strong leadership and problem-solving skills
- Comfortable from an IT perspective, in particular Microsoft suite
