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Customer Insight Manager - CX

Customer Insight Manager - CX

Harnham - Data & Analytics Recruitment

Posted 8 hours ago, valid for 24 days

London, Greater London EC1R 0WX

£48,000 - £57,600 per annum

Full Time

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Sonic Summary

The role of Customer Insight Manager (CX) offers a salary of up to £70,000 and is based in London, requiring two days a week onsite.
The position involves providing in-depth insights into the customer journey and translating survey and complaint data into actionable insights.
Candidates should have proven experience mentoring and coaching teams, along with expertise in leading Customer Experience initiatives.
Strong insight generation and storytelling skills are essential for the role, with a focus on actionable insights and a strategic mindset.
The ideal candidate should possess a background in analyzing Voice of the Customer data and contributing to strategic planning.

Role: Customer Insight Manager (CX)

Salary: Up to £70,000

Location: London - 2 days a week onsite

About the Company:Join a prominent and respected insurance company, working on transforming the insurance space whilst remaining dedicated to enhancing customer experiences.

The RoleAs the Customer Insight Manager, your responsibilities will include:

Providing in-depth insights into the full customer journey
Translating survey and complaint data into actionable insights, beyond just reporting numbers
Leading or commissioning research to provide valuable insights that help optimize customer journeys, boosting advocacy, loyalty, and overall experience
Analyzing Voice of the Customer (VoC) and Speech Analytics data with both qualitative and quantitative methods for diverse customer segments
Contributing to strategic planning with data-driven insights
Defining and measuring customer perceptions consistently across all products and journeys

Your Skills and Experience

Proven experience mentoring and coaching teams
Expertise in leading Customer Experience (CX) initiatives
Strong insight generation and storytelling skills, with a focus on actionable insights
Strategic mindset

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