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Customer Insight Manager CX

Harnham - Data & Analytics Recruitment
Posted 18 days ago, valid for 7 days
Location

London, Greater London EC1R 0WX

Salary

£48,000 - £57,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Insight Manager position is available with a leading healthcare insurance company in London.
  • The role offers a salary of up to £70,000 and requires experience in customer experience, particularly in an agency or brand environment.
  • Key responsibilities include utilizing quantitative and qualitative data to generate strategic insights and managing the Voice of the Customer (VOC) program.
  • Candidates should possess excellent communication skills and the ability to mentor junior team members while presenting insights to senior stakeholders.
  • The position also includes benefits such as a pension and hybrid working options.

CUSTOMER INSIGHT MANAGER (CX)

UP TO £70,000

LONDON

We're working with leading healthcare insurance company who are looking to build out their CX function with a talent manager. You'll have the chance to with a variety of quantitative and qualitative data and oversee VOC to come up with strategic insights to improve customer experience!

THE ROLE:

The Customer Insight Manager will have the following responsibilities:

  • Utilise quantitative and qualitative data, and various other data sources to generate strategic insights
  • Managed Voice of the Customer (VOC) program
  • Helpe mentor and develop junior members of the team
  • Present key insights to senior stakeholders, to enhance customer jounryes, advocacy and loyalty programmes
  • Define and measure customer perception across all products and customer journeys

YOUR SKILLS AND EXPERIENCE:

The ideal Customer Insight Manager will have:

  • Knowledge of quantitative and qualitative data
  • The ability to lead key initiatives focus on customer experience
  • A background in customer experience within an agency or brand environment
  • Excellent communication skills
  • Experience working across VOC trackers

le insights and recommendations, be able to paint a picture for less data literate stakeholders

THE BENEFITS:

  • A salary up to £70,000
  • Pension
  • Hybrid working

Please register your interest by sending your CV to Jack Gould via the apply link on this page.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.