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Customer Quality Manager

Jenson Fisher Consulting Ltd
Posted 11 days ago, valid for 6 days
Location

London, Greater London E10 6EJ, England

Salary

£26,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Quality Manager position in East London offers a salary of £26,000 per annum, with an achievable OTE of £31,000.
  • The role requires a candidate with customer service experience, preferably in hospitality, retail, travel, or food and beverage.
  • Key responsibilities include managing customer feedback, identifying trends in quality scores, and ensuring a pleasant customer experience at the dealership.
  • The ideal candidate should be eloquent, professional, and able to handle challenging customer queries effectively.
  • A full UK driving license is required, and the candidate should be capable of leading meetings and collaborating with teams to improve quality scores.

Customer Quality Manager - East London£26,000 per annum, with an achievable £31,000 OTE

Hours: 8am till 6pm

Our client is a leading and successful privately owned automotive network, operating over 30 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire, Bedfordshire and Cambridgeshire, on behalf of the industry's biggest manufacturers.

With a turnover more than £500M, and over 700 staff in the UK, they now seek a Customer Quality Manager to review, manage and improve the customer experience across the local dealership.Take Responsibility for

  • To be the communications co-ordinator of all customer feedback and to ensure this is delivered to the relevant divisional managers to review and improve scores
  • To identify trends in the Quality Score Reports and hold quality meetings that enable the development of process improvements to increase future scores
  • To review the manufacturers dealership scores and identify weaknesses to be addressed
  • To constantly review the site, ensure the customer experience is pleasant and that staff are polite and always acting in a professional manner
  • Ensure cars, equipment and furniture at the dealership is clean and tidy
  • To be in the public domain and be a 'front-of-house’ contact for customers and the manufacturer

Skills/ Experience/ Qualifications

  • You must be eloquent, professional, and presentable
  • Hold a Full UK Driving Licence
  • Have customer services experience. Hospitality, Retail, Travel or Food & Beverage would be an advantage
  • Able to deal with challenging customer queries in a calm and professional manner
  • Able to lead meetings and work across teams in a professional assertive manner to ensure Quality Scores improve and remain high
  • Able to manage the manufacturers stakeholders

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.