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Customer Relationship Manager Role with Prestigious Flagship Luxury Care Home
£50,000 + OTE
Central London
An exciting opportunity has arisen for a Customer Relations Manager to join a leading luxury care provider at their prestigious flagship location in Central London. This role combines responsibility for generating interest in care home services and retirement living properties, ensuring a seamless experience for prospective residents and their families.
You will be at the forefront of shaping and delivering a first-class customer journey, driving occupancy for luxury care homes and retirement properties, and representing the brand to local stakeholders and communities.
Responsibilities (include but are not limited to)
- Proactively generate and manage inquiries, converting them into admissions and sales for care home and retirement living offerings.
- Identify and execute local marketing opportunities to promote services, increasing visibility and engagement.
- Build and maintain connections with key influencers, organisations, and partners to drive interest and referrals.
- Coordinate and oversee sales events, exhibitions, and promotional activities.
- Manage online and offline marketing, including social media, websites, and branding efforts.
- Collaborate with Home Managers and central teams to align strategies and achieve occupancy and sales targets.
Requirements
- Demonstrable success in a Customer Relationship Manager role within the luxury care or retirement living sector.
- Strong understanding of marketing channels, including social media, websites, and local advertising.
- Confident, professional communicator with excellent relationship-building skills.
Remuneration
- £50,000 + OTE
This is a rare opportunity to join an established and reputable organisation, supporting an exclusive flagship service while driving growth in care and retirement living.
For more information, please contact Lisa-Maria Kirwan at Bright Selection Ltd.
Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.
