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Customer Service - Account Manager

The Portfolio Group
Posted 16 days ago, valid for 7 days
Location

London, Greater London EC1R 0WX

Salary

£48,000 - £57,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • My client, a leading Information Services consultancy, is seeking a Customer Service - Account Manager to enhance their Client Experience Account Management team.
  • The role involves being the first point of contact for client issues, ensuring prompt acknowledgment of queries, and delivering fast, client-focused solutions.
  • Candidates should possess a strong customer service background with at least 2 years of experience in a similar role.
  • The position offers a competitive salary of £30,000 per annum, reflecting the importance of the role in maintaining client relationships.
  • This is an excellent opportunity for individuals who thrive in a fast-paced environment and are eager to contribute to a company committed to career development.

My client is a market-leading Information Services consultancy, with clientsacross all different sectors are looking for an Customer Service - Account Manager to join their team.

Job Purpose

To deliver world class care to exceed our client's expectations and provide support to our ever growing client base across Great Britain

Job Overview

The role requires you to excel in enthusiasm as part of our Client Experience Account Management team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions.

Day-to-Day Responsibilities

  • To be the key person for receiving client queries and requests
  • To ensure that all client cases whether verbal or written are acknowledged in line with the department's procedures.
  • To understand all client databases and systems to adequately investigate and respond to the client.
  • Accountability for obtaining a prompt response to client queries, complaints and requests to cancel.
  • Review of client complaints to produce an effective handover where applicable to Cancellations Team.
  • Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
  • To liaise with the Business Development Manager regarding clarification of the clients contracted service provision.
  • To receive client and consultant telephone calls and resolve queries and complaints.
  • To produce referral leads for sales by identifying old products and additional requirements.
  • Account Management - making proactive calls to existing clients.
  • Help to generate positive reviews for the company across various platforms.

What you Bring to the Team

  • A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
  • Ability to work in a fast-paced environment.
  • Strong time management skills.
  • A dynamic and flexible approach, as well as the ability to work under pressure.

Why Join our team?

This is a fantastic multi winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy so we look for a colleagues who have a positive and results focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their career.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.