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- Customer Liaison: Serve as the primary point of contact for a growing portfolio of customers.
- Strategic Partnership: Work with customers to identify goals, drive adoption, and promote growth.
- Customer Health Checks: Conduct regular assessments to identify and mitigate renewal risks.
- Onboarding & Training: Set up, onboard, and train new accounts to ensure smooth adoption.
- Query Management: Handle customer queries and requests efficiently.
- Retention Maximisation: Focus on retaining customers by addressing their needs and concerns.
- Awareness & Advocacy: Increase product awareness and advocate for its benefits.
- Product Opportunities: Identify and introduce new product opportunities to customers.
- Collaboration: Work closely with internal teams to deliver a seamless customer experience.
- Educational Background: Degree educated with a strong customer focus and high energy levels.
- Professional Experience: Minimum of 2 years in a customer success role, preferably in a tech environment.
- Sector Exposure: Experience or academic exposure to the legal sector is highly desirable.
- Problem-solving: Strong analytical and problem-solving skills.
- Team Player: Positive, goal-driven, and able to work effectively in a team.
- Communication: Exceptional communication and organizational skills.
- Adaptability: Ability to multitask, prioritize, and adapt in a fast-paced environment.
- Entrepreneurial Mindset: Demonstrable business acumen, strong negotiation skills, and a flair for entrepreneurship.
- Process-oriented: Focused on process improvement and efficiency.
- Competitive Salary: Base salary of £36-48k.
- Attractive OTE: First-year OTE of £45-60k.
- Generous Benefits: Additional executive benefits.
- Work Environment: Dynamic and vibrant working environment.
- Flexible Working: Hybrid working model (3 days in office).
- Career Growth: High growth potential within the company.
