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Customer Success Manager - performance marketing
路 Job title: Customer Success Manager - performance marketing
路 Salary: 拢35-45K basic (dep on exp) + bens
路 Location: London/hybrid
路 Firm: E-Commerce
Urgent new Customer Success Manager job! Are you an experienced performance marketing professional? Are you looking for your next client facing customer success challenge? Do you have experience of managing big name retail brands? Have you worked at an affiliate network and are adept at handling high profile clients? If so, then look no further! We are looking for an energetic and personable Customer Success Manager to join this award winning e-commerce company and their team. They offer exceptional perks such as hybrid working, a great company culture and much more!
The Customer Success Manager will be managing relationships in the performance marketing space with an array of high profile retails clients. You will be liaising with clients, maximising the value of their accounts and taking the lead of developing their digital marketing campaigns.
Customer Success Manager responsibilities:
路 Build and maintain strong relationships with clients and manage a portfolio of high value retail accounts
路 Work closely with clients to help them achieve their business goals and maximise revenue of their accounts
路 Meet all KPIs through data driven analysis, planning and execution
路 Act as a mentor for junior staff members
Customer Success Manager requirements:
路 At least 4-5 years customer success/account management experience
路 Affiliate marketing or similar performance marketing experience is a must
路 Excellent written and verbal communication skills
路 Previous experience from working at an affiliate network or SaaS platform (preferred)
路 Proven track record of handling high value clients and upselling into them
路 Experience of managing clients in the retail industry
Our client can offer the Customer Success Manager a great basic salary, good company benefits, hybrid working, good training, lots of scope for rapid career progression, social days out and much more.
Have you been looking for your next challenge in an exciting new company? If you want to progress your customer success career further, and you are excited about the e-commerce space, then we would love to hear from you. APPLY NOW for the Customer Success Manager vacancy!
