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Reed Learning is looking for a Client Services Team Leader to join their team in Raynes Park, London.
About Us:Reed Learning partners with organisations to deliver all aspects of training management, from handling learning systems and coordinating trainers to managing attendee experiences and post-course feedback. We are looking for a Client Services Team Leader to ensure seamless service delivery and build lasting client relationships.
The Role:As Client Services Team Leader, you will oversee the delivery of our Training Managed Services and In-Company events, working closely with our clients and suppliers. You'll ensure we meet contractual obligations, maintain high standards, and support our ongoing growth by delivering exceptional service. While this is not a targeted sales role, your dedication to client satisfaction will help us identify and develop new opportunities.
Key Responsibilities:
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Service Delivery: Oversee Training Managed Services and In-Company event coordination, managing third-party suppliers and supervising two Training Administrators to deliver an accurate and responsive service to our customers.
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Client & Supplier Relations: Build strong client relationships, uphold SLAs, manage supplier partnerships, and onboard new providers to expand our offerings.
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Customer Growth: Handle incoming leads, advise clients on training options, and collaborate with our Marketing Manager to drive lead generation and conversions.
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Team & Process Improvement: Develop your team's skills, drive continual service enhancements, and contribute ideas to grow Reed Learning as a trusted training provider.
Key Relationships:
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Report to the Director of Consulting and collaborate with Reed Learning's Centre Management Team.
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Line manage two Training Administrators, support our clients, and foster strong supplier relationships.
What We're Looking For:
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Background in leading small teams or stepping into leadership roles.
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A dedicated and continued focus on customer satisfaction.
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Strong communication, relationship-building, and problem-solving skills.
Benefits:
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Opportunity to earn bonus, paid periodically
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Flexible working as standard (office based for 2 days per week)
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25 days annual leave plus bank holidays
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Flexible holiday scheme (buy, sell and carry over your holiday)
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Paid time off to move home
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Contributory pension scheme
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Enhanced family leave benefits
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Insurance benefits including life assurance
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Love Mondays events
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Discount schemes including gyms and popular retailers
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Range of wellbeing and mental health support avenues
