Insurance Building Surveyor / Technical Claims Handler

Insurance Building Surveyor / Technical Claims Handler

Location: Remote

The Building Repair Network Limited is hiring. Their expertise lies in property claims management, with quality building repairs via their contractor network at the heart of what they do. They support a range of businesses, including insurers, managing general agents, loss adjusters, solicitors, third-party administrators, and self-insured entities in managing the entire process of a property claim.

Their skilled workforce is made up of surveyors, engineers, and claims handlers who efficiently determine the most appropriate settlement route, proactively manage the lifecycle and cost of claims, manage customer expectations, and ensure brand protection for their clients.

The Opportunity

The main purpose of this role is to provide technical assistance for a mix of household and commercial insurance claims, as well as third-party property damage claims. They operate under a claim ownership model, where the surveying/technical team collaborates closely with their claims concierge team to ensure efficient handling and a high standard of customer service.

This is primarily a desk-based role, but depending on location and operational needs, there may be opportunities for field-based surveying. Their offices are located in Moreton, Wirral, but applicants from across the UK are welcome, as they offer flexibility in office-based, home-based, or hybrid working arrangements.

Responsibilities

• Triage new claims to determine and advise the claims concierge team on the optimal route to settlement. Options may include a surveyor visit (employed or network partner), appointing a network contractor (specialist or general), or cash settlement negotiations.
• Consider client philosophy and delegated authority status to determine the appropriate claim journey.
• Prepare reports with recommendations by reviewing property damage through images, video footage, customer-provided quotes, and other available tools.
• Review site reports and schedules provided by surveyors, considering policy coverage and liability to determine the next steps.
• Assess work schedules submitted by network contractors, verifying content and cost before authorizing repairs.
• Evaluate cost variations during the repair phase, ensuring smooth workflow and minimizing delays.
• Prepare updates and reports for clients, making key claim decisions and recommendations.
• Negotiate cash settlements where necessary.
• Provide technical input and liaise with various stakeholders involved in claims.
• Control claim costs while ensuring fair outcomes for customers.
• Reconcile costs and ensure financial accuracy in claim reporting.
• Conduct desk-based audits of contractor performance based on key criteria.

This role is entirely technical, with the claims concierge team handling overall claim management and customer service. Due to the diverse client base, the claims received vary, offering opportunities to develop new skills in insurance and negotiation. Strong written and verbal communication skills are essential.

Key Requirements

• Experience in property repair work and cost assessment is essential.
• Surveying, building, and/or insurance qualifications are advantageous, as is site experience.
• IT literate, with proficiency in Microsoft Office (Outlook, Word, Excel) and the ability to adapt to new technologies.
• Strong communication skills, both verbal and written, with the ability to convey information clearly.
• Excellent interpersonal and teamwork skills.
• Confidence and a professional presence.
• Ability to contribute to innovation and business excellence.
• Self-motivated with the ability to meet deadlines and work to high-quality standards.
• Reliable, resilient, well-presented, and ambitious.
• Strong organizational skills and the ability to prioritize workload effectively.

Benefits

• Their people are key to their success, and they continuously review and develop their benefits package, which includes:
• Salary range: £27,000 - £41,000 (depending on experience and qualifications).
• Standard working hours: Monday to Friday, 8:45 AM - 5:15 PM (37.5 hours per week).
• Annual leave: 31 days (including bank holidays), increasing with service. Option to purchase up to 5 additional days, plus your birthday off and a volunteer day.
• Healthcare cash plan, including 24/7 wellbeing helpline, virtual GP access, face-to-face counseling, gym membership discounts, and online wellbeing tools.
• Support for professional development, including payment of membership fees and training/qualification opportunities.
• Social and charitable events.
• Recruitment referral program.
• A supportive team environment with an open-door policy from senior management.
• They embrace diversity and equality, fostering an inclusive team where differences are celebrated, and everyone can be their authentic selves.