Client Success Executive

Our clients include the most influential names in pharma including GSK, Astra Zeneca, Johnson & Johnson, Pfizer, and Amgen.The role:We are seeking a proactive and detail-oriented Client Success Executive to support our Client Success Managers in delivering exceptional service to our clients. This role involves assisting with data analytics, client communications, project coordination, and administrative tasks to ensure smooth project execution and client satisfaction.Responsibilities:- Client Support: Assist Client Success Managers in building and maintaining trusted relationships with client stakeholders.- Project Coordination: Help manage project timelines, schedule meetings, and coordinate with internal teams to ensure timely delivery of project milestones.- Communication: Prepare and manage client communication materials, including meeting agendas, minutes, and follow-up emails.- Data Management: Analyse client data for integration into our digital platforms, support ongoing client data requests and maintain accurate records of client interactions and project progress.- Training and Documentation: Support client training sessions and prepare user guides and other training materials for our digital tools.- Proactive Problem-Solving: Anticipate client needs and challenges, and work with Client Success Managers to address them promptly. What we can offer:A leadership team with more than half a century of the highest-level pricing and market access experience means that this a great place to develop your skills in the field as part of our innovative and growing team.- We have a strong training and development programme with 20+ learning modules to give you the best start to your global market access career.These include subject matter training in market access and pricing as well as transferable skills such as project management and presentation writing- You will learn the best practices in project management from true leaders in the industry, in a friendly and fun environment- Support will always be available from managers and the senior team in an accessible, flat company structure- Development opportunities and performance/promotion reviews to accelerate your development- We believe in rewarding high performance and offer a generous compensation package.About you:- Experience: 0-2 years of experience in a client-facing role, preferably in the pharmaceutical or digital solutions industry.- Skills: Excellent communication and organizational skills, with a strong attention to detail.- Technical Proficiency: Comfortable using Excel, digital tools and platforms for project management and client communication.- Team Player: Ability to work collaboratively with cross-functional teams and support senior team members.- Proactive Attitude: Eager to learn, take initiative, and contribute to the success of the team and clients.