Head of Property service (M&E)

Location: London
Job Type: Permanent, Hybrid Working
Salary: 95k to 121k plus 5k car allowance
Closing Date: Friday, 2nd May

We are excited to offer an exceptional career opportunity for a Head of Property Services at one of the UK's largest housing associations. This pivotal role is based in London and offers a hybrid working model, blending office-based and remote work.

About the Role:

As the Head of Property Services, you will be responsible for delivering a consistent M&E servicing and repairs service with an annual budget of approximately 35m-40m. You will ensure that our supply chain partners deliver M&E services that are prompt, safe, and responsive to the needs of our residents.

Key Responsibilities:

• Develop and implement the Property Services strategy and business plan, aligning with the organisation's mission and values.
• Manage significant operational areas, ensuring contractors and supply chain partners adhere to Health and Safety regulations.
• Oversee contract management programs and manage a portfolio of major facilities services.
• Set and manage budget plans for Property Services, ensuring the achievement of business objectives.
• Evaluate team capabilities, identify skill gaps, and prioritize development activities.
• Lead stakeholder engagement, understanding their needs and concerns to support effective communication.
• Represent the organisation in various industry forums, boards, and committees.

Required Experience and Skills:

• Degree level qualification in a property-related discipline and/or leadership experience.
• Extensive experience as a Head of Service in a national housing association.
• Proven track record of leading change in large organisations.
• Deep understanding of the social housing environment, including regulation and emerging government policy.
• Exceptional communication skills, both oral and written.
• Demonstrated ability to deliver high-value maintenance services and achieve high levels of resident satisfaction.
• Experience in managing complex and high-value budgets.
• Solid knowledge of housing construction, building pathology, and the operation of mechanical and electrical assets.

Desirable:

• Membership of a relevant professional body (e.g., RICS, CIOB).

How to Apply:

If you are driven by excellence and eager to lead a team that impacts the community positively, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience by Friday, 2nd May.