RPO Client Director

RPO Client Director
Location: Greater London Area (with required travel)
Salary: Competitive, plus a market leading RPO bonus scheme

Discover Your Personal Best.

Together, we're redefining recruitment. Preparing people and organisations for the future of work because we believe that meaningful and sustainable employment has the power to change the world.

About the role:

The Client Director is responsible for managing client success and business growth through strategic solutioning at the client level. Holding overall accountability for the client P&L and achievement of SLAs, you will develop strong client relationships and collaborate with internal teams to ensure seamless service delivery to clients and provide guidance, support, and mentorship to the recruitment and delivery teams. . You will monitor and report on key performance metrics related to client delivery which will include tracking client satisfaction, revenue targets, client retention rates, and other relevant metrics to assess performance and identify areas for improvement.

Why Join Us?

Joining Talent Solutions means being part of an organisation that deeply values its people. As a global leader in RPO and MSP delivery, we're more than just a workforce solutions provider-we genuinely understand what makes people tick.

What will you be doing?

• Responsible for overall delivery of the workforce solution to the client, proactively designing, planning, and implementing appropriate solutions to deliver against the client's needs.
• Building and maintaining strong relationships with clients is a primary responsibility. This involves understanding their needs, objectives, and challenges, and providing personalised service and support
• Responsible for team management including performance, development, training, career conversations, setting and reviewing team objectives, ensuring effective knowledge sharing and skills transfer amongst the team
• Handles complex client situations effectively using negotiation to facilitate a 'win-win' situation.
• Manages conflict and deals with escalations, controlling performance and discipline issues effectively and earn the respect of those around you
• Leading the team setting examples in terms of effort, ability, company policy, ethics, and behaviour standards
• Responsible for maintaining account information including organisational structures, business plans and recruitment plans.
• Accountable for client P&L and for achieving and meeting SLA's and KPI's as agreed with the client through effective sourcing strategies to achieve high quality and maximising self-fill.

Experience required:

• Extensive experience in RPO solutions.
• Proven experience in the defence sector will be essential.
• Knowledge of industry trends, market dynamics, and competitive landscape. Industry-specific experience and expertise are highly valued.
• Prior experience in client management or account management is essential.
• Experience in leading and managing teams, setting strategic direction, and driving results through effective coaching, people management and leadership.
• Experience managing senior stakeholders through various communication methods.
• Ability to negotiate with and influence key decision makers.
• Ability to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talent.
• Ability to understand, analyse, and interpret business requirements and information i.e., demand plans, attraction channels, market insights.
• Target driven and results focused.
• Experience of managing complex situations through to resolution.
• Must be able to liaise at a high level and be positive, decisive, driven, and forward thinking.
• Understand the recruiting SLA's and KPIs and experience in driving a team to achieve.

What you'll receive:

• Competitive Pay: Base salary with opportunities for incentive pay, including commission, bonuses, and merit increases, plus car allowance.
• Holidays: 24 days' annual leave (up to 27 days with service) plus your birthday off, with the option to purchase up to five additional days.
• Pension: Competitive plan with contributions that grow with your length of service.
• Health & Wellbeing: Flexible benefits fund offering private medical insurance, dental, gym memberships, health screenings, and more.
• Family-Friendly Entitlements: Generous policies, including an employee assistance programme.
• Additional Perks: Monthly early finish Fridays, discounted share purchase opportunities, annual volunteering programme and awards, gym membership discounts, and retail shopping discounts through Tastecard and ManpowerGroup Rewards.

About us:

Global leaders in workforce solutions and strategies.

Our clients need to be agile and innovative to survive in an unpredictable landscape. At Talent Solutions, we help them meet every challenge by addressing their most complex workforce needs. We offer everything from Recruitment Process Outsourcing (RPO) to Managed Service Provider (MSP) solutions and world-class talent management. We get people. And together, we'll shape our future.

We are proud to have been voted one of the world's most ethical companies for 15 years in a row. This reflects our commitment to integrity, transparency, and ethical business practices. We are committed to promoting a diverse and inclusive community-a place where we can all be ourselves and succeed on merit. We welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.

We can only consider candidates who reside in the United Kingdom and hold full right to work.

We get people and together we'll shape our future. Apply now.