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Walker and Sloan are proud to be partnering up with a well known full serviced marketing agency in London, as they are keen to bring on board a Client Director to the team on a full time basis.
The Role:
As a Client Director you’ll be one of the main drivers of growth for the agency. As part of the Growth Team you’ll be responsible for maximising revenue opportunities, ensuring we deliver the very best work for clients, and leading high impact, profitable and happy client teams.
You’ll spend half your time out in the market engaging with businesses and organisations to create high value opportunities for the agency. The rest of your time will be spent creating value for clients and delighting them with our work. You will own the client relationship and through an in-depth knowledge of their business and ambitions, you’ll be the key point of contact and client voice.
Client Directors at the agency work to the Chief Growth Officer, and collectively bring curiosity and challenge to our thinking along with a considered, thoughtful point of view to our clients. Our Client Directors are worldly, empathetic, and commercially savvy, and as a result ensure we are trusted with our client’s most challenging problems.
Skills & Experience:
Strategic thinking - able to analyse and plan to achieve agreed outcomes Essential
Commerciality - understanding of agency business model and financial management
Analytical - able to review information or client briefs, analyse a situation andprovide clear recommendations
Marketing knowledge - deep understanding of marketing planning and channels
Pitching - experienced at pitching and winning work, leading pitch teams and client engagement during the pitch processResearch - using a methodical and structured approach to find insights andcommunicate them clearly and effectivelyScale of clients - experience managing clients with agency budget of £500k+
Scale of clients - experience managing clients with agency budget of £1m+ (Desirable)
What you’ll be responsible & accountable for:
- Responsible for your named clients, nurturing relationships and sharing strategic insights with them that shape and inform the work they give us
- Responsible for bringing client, industry and sector insight into the agency to shape and inform our work
- Responsible for finding growth opportunities with your clients, and actively seeking opportunities to increase our revenue and add value to our client relationships
- Responsible for building your knowledge of client industries to increase your ability to bring a clear, considered and thoughtful point of view to clients and our work
- Responsible for QBRs and client engagement activities
- Responsible for supporting business development by leading pitch teams and shaping agency response to new opportunities, pitching to win and on boarding new clients
- Accountable for the work we scope and deliver to clients, ensuring that we think beyond the client brief, understand their business and solve their most challenging problems
- Accountable for client revenue targets, forecasting and client strategic plans
- Accountable for our agency reputation with the client and running a well-organised, productive and happy multi-disciplinary team
When you’re successful in this role
- You’ll bring entrepreneurial thinking to our business and to our client's challenges, helping our teams think beyond a client's brief and solve real problems based on your deep insight.
- You’ll be an active hunter unlocking new revenue opportunities and outperforming client growth targets.
- You’ll develop a reputation internally so that people seek opportunities to work with you. Client Managers want to learn from you, and our delivery teams actively want to collaborate with you because they value the energy and quality of thinking you bring.
- Alongside other measures, your principal performance metrics will be: Revenue Growth, Profitability, Client NPS
