Client Services Lead (Manufacturing, Logistics, Utilities and Energy)

We are currently working on behalf of our trusted client who are looking for a Client Services Lead (Manufacturing, Logistics, Utilities and Energy). Our client is an international consultancy which provides IT consulting and business process outsourcing services for industries including banking, health care, manufacturing, media, and entertainment!

What You Can Expect

• Location - London (Hybrid - 1-2 days per week in London office)
• Salary - £80,000 - £100,000 & £10,000 annual bonus
• Work type - Permanent

Main Responsibilities as a Client Services Lead (Manufacturing, Logistics, Utilities and Energy)

• Drive client satisfaction by building strong relationships, ensuring projects are delivered on time and within budget.
• Develop and implement IPA sales strategies for assigned accounts, collaborating with industry vertical sales teams.
• Manage the entire sales process, from identifying and qualifying opportunities to closing deals with a focus on client needs and value creation.
• Contribute to the IPA practice by sharing knowledge, leading communities of practice and mentoring team members.
• Motivate and develop a high performing team, providing guidance and support for their growth.
• Establish methodologies for delivering client solutions, leveraging best practices.
• Take responsibility for revenue, margin, pipeline, total contract value and customer satisfaction for assigned accounts.
• Work with teams across the consultancy to create targeted pitches and solutions.
• Respond to RFPs and RFIs, engage with strategic partners and participate in industry events.

Qualifications, Skills & Experience

• Demonstrated success in delivering and selling solutions within at least one of the following sectors: Manufacturing, Logistics, Energy or Utilities.
• Experience working within a consultancy is essential.
• Experience in coaching and leading account teams is essential.
• Exceptional client management experience with a track record of maintaining strong client relationships.
• A proactive and hands-on approach, willing to go the extra mile to achieve success.
• Experience selling and delivering Automation and AI services is desirable.
• Willing to travel approximately 40% annually to client sites if requested.

What’s In It For You?

• Amazing company to work for!
• Competitive salary with performance-based incentives.
• Opportunity for career defining progression.
• Global leading business with an opportunity to work on a series of interesting projects.

For further information on this Client Services Lead (Manufacturing, Logistics, Utilities and Energy) role apply below

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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