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This fintech is shaking up the way people spend abroad. Their unique travel debit card connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange. With rapid growth since launch, they’re expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale.The RoleYou’ll play a key role in ensuring smooth daily operations, providing top-notch customer support, and - when ready to make the step to the next level - you'll be working closely and learning more about Compliance and Risk to keep things running securely. If you’re ambitious and looking for a role with real growth potential, this is the one for you!? What you’ll be doing
- Providing exceptional customer support across phone, email, live chat, and social media
- Helping onboard business customers, including KYC, PEP, and Sanction checks
- Monitoring high-risk transactions and supporting due diligence processesInvestigating fraud cases, disputes, and chargebacks
- Reviewing and responding to customer feedback, complaints, and escalations
- Working with the team to improve processes and enhance the customer experience
What they’re looking for
- Excellent communication skills (written & verbal)
- Proactive, problem-solving mindset
- Strong attention to detail
- Ability to multitask and thrive in a fast-paced environment
- Experience in customer support (bonus if in fintech, risk, or compliance but not a pre-requisite)
Perks & Benefits
- 25 days holiday + bank holidays
- Private health insurance
- Pension scheme
- Juno employee benefits
- A fast-growing fintech where you can make an impact
