Internal Change Communication Manager

Join Clarion Housing as an Internal Change Communication Manager to lead strategic and operational communication efforts for a high-profile organisational change programme. This role is crucial for ensuring clarity, alignment, and engagement across all stakeholders, fostering understanding and buy-in for the change initiative. The ideal candidate is a seasoned communications professional with a proven ability to deliver impactful messaging during periods of transformation.

• Annual Salary: £269 per day PAYE or £340 per day Umbrella
• Location: Camden, London
• Job Type: Full-time, Hybrid work – 2-3 work from office
• Contract length: 11 months (maternity cover)

Day-to-day of the role:

• Strategic Communication Planning:
  • Develop and execute a comprehensive communication strategy aligned with the objectives of the change programme.
  • Identify key milestones and design phased communication plans to support each stage of the change journey.
  • Ensure messaging reflects the organisation’s vision, values, and culture while addressing stakeholder concerns.
• Stakeholder Engagement:
  • Map out key stakeholders and ensure tailored communication for employees, leaders, and external partners.
  • Provide strategic counsel to senior leaders on effective communication approaches for sensitive or complex change topics.
  • Act as the central point of coordination for all programme-related communications.
• Content Development and Delivery:
  • Craft clear, consistent, and compelling messages, including announcements, FAQs, newsletters, and presentations.
  • Oversee the creation of multi-channel materials such as videos, infographics, intranet updates, and town hall content.
  • Collaborate with HR, IT, and operational leads to ensure communications address practical impacts on employees.
• Employee Advocacy and Feedback:
  • Establish two-way communication mechanisms to gather employee sentiment and feedback during the change process.
  • Monitor engagement levels and adjust communication strategies based on insights and feedback loops.
  • Champion transparency and empathy in all communication efforts to build trust.
• Project and Risk Management:
  • Ensure timely delivery of communication activities, managing risks related to misinformation or resistance.
  • Maintain alignment between communications and programme timelines.
  • Measure the effectiveness of communication efforts and report on outcomes to leadership.

Required Skills & Qualifications

• Proven track record in managing communications for large-scale organisational change.
• Ability to align communication strategies with organisational goals and change objectives.
• Expertise in translating complex or technical concepts into relatable, human-centred messaging.
• Experience engaging with senior leaders and diverse internal and external audiences.
• Strong planning, coordination, and delivery skills in a fast-paced environment.
• Proficient in using digital tools and platforms for communication (e.g., intranet, email campaigns, social media).
• Comfortable working in ambiguous or high-pressure situations.

To apply for this Internal Communication Manager role, please submit your CV, detailing your relevant experience and why you are interested in this position.