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Membership and Communications Manager (Maternity Cover)
拢40,000 to 拢45,000 , depending on experience
Hybrid , 2 days in the office (N1, London) 3 days WFH
Start Date:聽Monday, 28th April
9 Month fixed-term contract
Purpose of the role:
My client, a membership organisation, is looking for a Membership and Communications Manager (Maternity cover) to support the charity through an exciting period of change. They are looking for an innovative, self-starter who can hit the ground running and be an integral part of a highly effective small team. You鈥檒l be a key part of the team as they update their membership systems and develop their communications strategy
Key responsibilities:
Membership
Supported by a Membership Administrator, you will:
路聽聽聽聽聽聽 Support Head of Change with the launch and onboarding of new membership systems
路聽聽聽聽聽聽 Produce and manage membership processes and procedures, including robust renewal processes
路聽聽聽聽聽聽 Oversee day-to-day delivery of member services, including customer service communications
路聽聽聽聽聽聽 Manage and report on membership data, create and update forecasts
路聽聽聽聽聽聽 Track and report on membership income and expenditure
路聽聽聽聽聽聽 Manage third-party membership suppliers
路聽聽聽聽聽聽 Manage membership administrator/s
路聽聽聽聽聽聽 Support AGM coordination and voting procedures
Communications
路聽聽聽聽聽聽聽Work in conjunction with the Head of Communications to develop and deliver:
路聽聽聽聽聽聽 Manage content structure and publication schedule for website in line with Communication Strategy
路聽聽聽聽聽聽 Create and manage membership communication plans, including membership onboarding, engagement and renewal
路聽聽聽聽聽聽 Manage and coordinate communication schedule across multiple customer-facing areas of the Charity
路聽聽聽聽聽聽 Create and manage automated communication sequences within a CRM and within MailChimp
路聽聽聽聽聽聽 Liaise with Social Media Manger to oversee content repurposing in line with the Communication Strategy
Person Specification
Essential
- Experience in membership roles for membership organisations or associations dealing with membership for individuals
- Experience of creating and documenting membership processes and procedures (e.g. onboarding, renewal, cancellation)
- Experience of creating membership communications
- Excellent IT skills and experience of a range of different membership platforms
- Adept at using CRMs to monitor, evaluate and provide insights on membership engagement
- Excellent written and verbal communications skills
- Outstanding customer service skills
- Good working knowledge of GDPR
- Ability to prioritise workloads across several different areas and manage conflicting demands and deadlines
- Experience of working in a team environment with excellent interpersonal skills
Desirable
- Experience of working in the Charity sector
- Experience of setting and managing budgets
- Experience of managing content within a CMS (e.g. WordPress)
To apply to this Membership & Communications Manager (maternity cover)role please send your CV
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.
