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To lead the on-site teams to deliver best in class occupier experience and day to day operational property management services, including covering all aspects of retained area cleaning, security, front of house, general fabric maintenance, risk management & ESG goals’. On completion, the building will be a new flagship in central London, the General Manager will execute Savills RISE principles of providing an innovative, operationally efficient and economically competitive commercial environment for occupiers, contributing to the safety and wellbeing of all occupiers and users of the building whilst enhancing the investment value of the asset for the landlord.
Key Responsibilities
- To lead the team in the achievement of the buildings strategic goals,vision and delivery of a customer obsessed culture, consistently exceeding Savills RISE principles.
- To promote a ‘One Team ‘ethos and culture across all areas of Stonecutter.
- Develop a strong relationship with the buildings Asset Managers through regular dialogue and monthly meetings and quarterly reporting, keeping them appraised of any necessary customer and building related issues.
- Take ownership of Stonecutters vision and values ensuring that they are fully integrated in to all of the buildings services.
- To chair the monthly occupier meetings, ensuring customer service levels, innovations and feedback is obtained, minuted and actioned.
- To inspect the building and all common/landlord areas on a regular basis, ensuring that all building fabric, both internally and externally, is maintained to a high standard and implement a programme of repairs where required.
- Develop and maintain a professional understanding and close working relationship with appropriate occupier representatives and encourage frequent, open communication and flow of information on relevant building issues.
- Manage the production of the annual building service charge budget and management accounts co-ordinating the input of internal resources and ensuring strict adherence to the published programmes and closely monitoring the service charge expenditure ensuring value for money at all times.
- To ensure that supplier invoices are approved in good time and ensure these are suitably processed for payment through the Savills systems.
- Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained and conform to current legislation, ensuring occupier and Stonecutter team members are provided with a safe environment in which to conduct their core business activities.
- Take all reasonable measures to ensure that occupiers remain aware of their obligations in respect of the building incident procedures and risk assessments and that the legitimacy of the document is not in any way compromised.
- Act as custodian and ensure that all aspects of the relevant Stonecutter manuals including Operations Manual, Health & Safety and Accounts Manuals are complied with and accurately reflect recorded amendments.
- Ensure that all Building Key Service Commitments related to the Building are completed in line with company policy.
- Ensure all aspects of building staff training, development and general welfare requirements are identified and formally reviewed in accordance with the company training policy and appraisal process.
- Pro-actively procure, following the company tender guidelines where required, building and contracted services, ensuring the requisite standards for the management and delivery of building services are upheld through regular structured monitoring and direct liaison with service providers.
- Oversee and ensure House Rules and Regulations and procedures are followed and permits to work for all contractor activities within the Building are raised.
- Employ in practice the principles with regard to Stonecutter and long term costing initiatives.
- To oversee the Enlivenment programme, ensuring an appropriate and relevant mix of events to engage with our customers and stakeholders.
- Lead the delivery of ESG goals of the client and Savills.
- Engage with the occupiers to understand their ESG aspirations to encourage aligned goals and behaviours
Skills, Knowledge and Experience
- Strong Leadeship skills and ability to motivate and develop a team.
- Excellent customer service and relationship building skills.
- Comprehensive understanding and experience in service charge budgeting.
- Comprehensive understanding of property statutory compliance guidelines.
- Knowledge and experience with regards to occupier fit outs, landlord works.
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Please see our Benefits Booklet for more information.
