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Corporate social responsibility manager
Trainee Resident Liaison Officer

Trainee Resident Liaison Officer

Howells Recruitment

Posted 14 hours ago, valid for 12 days

London, Greater London NW11 9NN, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position is for a Trainee Resident Liaison Officer / Customer Care Officer in Hillingdon and surrounding areas, offering a salary between £24,000 and £26,000 plus a car allowance.
Candidates must have a current and valid UK driving license and demonstrate strong customer service skills, with consideration given to those outside the construction industry.
The role involves working closely with key stakeholders, site management, and tenants to facilitate communication and manage refurbishment works in social housing.
Successful applicants should possess excellent organizational and communication skills, the ability to work under tight deadlines, and proficiency in MS Office applications.
Previous customer service experience is required, and the role offers an opportunity to learn on the job by shadowing an experienced Resident Liaison Officer.

Trainee Resident Liaison Officer / Customer Care Officer Hillingdon & surrounding areas£24,000 - £26,000 + car allowance

Here at Howells, we are working with a leading Social Housing contractor to recruit a trainee Resident Liaison Officer to join their team in Hillingdon. Driving license is essential for this role.

You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams.

Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role.

Main Responsibilities/Duties Include:

Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades
Liaise with site management staff to enable the flow of information between all parties
Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues
Arrange appointment for surveys and works

Previous Experience and Qualifications:

Previous customer service experience
Excellent organisational skills
Excellent communication skills
Ability to work to tight deadlines
Ability to work remotely as well as part of a team
Professional attitude and approach to work
Ability to competently operate MS office (Word & Excel)
Current and Valid UK driving license
Self-starter and highly motivated

For more info please apply online!

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