ITSM Trainer________________________________________Location: remoteSalary: £50,000________________________________________About the companyA global specialist solutions provider for IT Service Management and IT Operations are looking for an experienced ITSM Trainer to join their ever growing team. This role is essential for ensuring their customers and staff are proficient in the latest IT Service Management (ITSM) platforms and processes. The ideal candidate will have a strong background in IT training, with experience in ITSM applications.After training your technical responsibilities will include:* Deliver comprehensive training sessions on BMC ITSM platforms to customers and staff.* Adapt and update existing training materials in line with changes to the underlying platform(s).* Perform administrative tasks related to onboarding new staff, generating certificates, maintain training records and feedback survey reporting.* Provide ongoing support and guidance to staff to ensure they remain proficient in ITSM applications.* Reporting monthly training figures for billing purposes, Service Review data.* Managing the training schedule and booking process* Managing the Training emails.Candidate Requirements · Proven experience as an IT Trainer, ideally with exposure to ITSM platforms · Comprehensive knowledge of ITILv3 and its applications in IT service management.· Strong administrative skills to manage onboarding processes and certificate generation.· Must be a Single UK National and willing to undergo SC clearance.
Back to searchITSM Trainer
Just IT
Posted 10 hours ago, valid for 11 days
London, Greater London EC1R 0WX
£48,000 - £57,600 per annum
Full Time
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Sonic Summary
- The ITSM Trainer position is a remote role with a salary of £50,000.
- The role involves delivering training sessions on BMC ITSM platforms and updating training materials.
- Candidates should have proven experience as an IT Trainer, especially with ITSM applications.
- Strong knowledge of ITILv3 and administrative skills for onboarding and certificate generation are required.
- Applicants must be a Single UK National and willing to undergo SC clearance, with prior experience in IT training preferred.
