Learning and Development Officer

The Learning and Development Team is part of the Benefits and Homelessness Prevention Service.

The service is high-performing and is committed to helping residents and the challenges they face while supporting staff to perform to the high standards of the service.

To meet these demands, the service has been innovative, agile, and constantly improving in its aim to be a leader in this field.

Responsibilities of the role

• We are looking for an exceptional Learning and Development Officer.
• You will spend most of your time delivering training in person and designing courses to meet the needs of Benefits and Housing Needs, Customer Services and Revenues teams.
• You will work as part of a team and will be responsible for devising and creating training programmes, includes a mixture of system, legislative, policy, process, and interpersonal skills.
• You will manage and agree on priorities, being proactive in your approach to meet demands and able to work under pressure.
• You will be proactive and highly organised in the delivery of training for staff at all levels, with a track record of successful outcomes and experience of training/learning and development.
• It is essential that you have excellent communication, customer service, and time management skills as well as a flexible, adaptable, and inclusive approach.
• You must be self-motivated, innovative, and creative and understand the challenges facing the company, with the ability to carry out your own research from which develop a training course and review/evaluate the learning of individuals or groups.
• You will also have excellent technical skills, be proficient in Google applications, and are enthusiastic about learning new systems and updating your knowledge relating to changes in policy and legislation.

Requirements of role

• Demonstrate a high level of knowledge and understanding of Housing Benefit and/or Homelessness Reduction and Prevention
• CIPD, or similarly qualified
• Identify training and development needs within the service through analysis and regular consultation with stakeholders.
• Proven track record of designing course content to meet specific objectives.
• Excellent presentation, facilitation, and organisation skills
• Collaborative approach and ability to influence and advice at all levels.
• Enthusiasm, drive, and integrity
• You should enjoy working as part of a team and be flexible to meet the demands of the service

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