Learning Management System Administrator

Learning Management System (LMS) Administrator- £32,000 per annum

Permanent - Full Time

London, WC1A2LP

Hybrid (1 Day per week OB)

About Us

The Chartered Institute of Arbitrators (Ciarb) is a leading global professional membership organisation dedicated to promoting and facilitating the use of alternative dispute resolution (ADR) methods. Ciarb has a rich history spanning over a century and as a UK registered charity Ciarb works in the public interest through our global network of 44 branches to advance the understanding and practice of ADR worldwide.

We employ around 65 staff, with the majority based in the UK. As an employer we are committed to encouraging an open and diverse workplace and hybrid working is available for most roles. We actively support our employees’wellbeing through a range of benefits and flexible practices, including wellbeing days through our 'My free time’ scheme. We invest in our people and offer a range of personal learning and development opportunities.

Position Overview

The Learning Management System Administrator will overlook Ciarb’s Learning Management System and effectively use Ciarb’s CRM to ensure a smooth and friendly learner journey. The post holder will be responsible for enabling an improved learner experience from the pre-delivery stage (marketing, bookings, payments, enrolments, and materials) of Ciarb courses and assessments to the delivery.

Key Responsibilities

Responsibility for the day-to-day operation of Ciarb’s Learning Management System (LMS) including:

• managing the administration of courses in both pre delivery and in live session
• updating all courses and course materials within the Learning Management System (LMS)
• overlooking all assessments within the Learning Management System (LMS)
• management of group and individual Learning Management System (LMS) memberships via the Customer Relationship Management (CRM) system to ensure efficient candidate enrolment on courses and ensuring the retention of valid and accurate user data
• continually improving the learner experience on the Learning Management System (LMS)
• producing enrolment and learner data to facilitate course and assessment analytics
• supporting subject matter experts in accessing their areas within the Learning Management System (LMS)

• Use the Customer Relationship Management (CRM) and Learning Management System (LMS) to create course and assessment instances to enable candidate registration
• Work closely with relevant Ciarb departments on drafting marketing information for courses and assessments
• Regularly produce and update course materials and maintain relevant departmental documentation
• Contribute to learner acquisition in close collaboration with membership courses and marketing teams
• When required liaise with finance for course payments, candidate invoices, and receipts
• When required support the membership courses team in administering the delivery of courses.

Experience, Knowledge and Skills

• Experience of working in the educational environment, particularly with respect to online course management
• Experience of managing a Learning Management System i.e. Moodle, Totara
• Experience of using a Customer Relationship Management (CRM) system or Educational Management Information System (EMIS)
• Strong copy writing and proofreading skills
• Excellent collaboration and relationship management skills with internal and external stakeholders
• IT literate in Microsoft Office (including Word, Excel and Outlook)
• Ability to support multiple projects adhering to logistics and deadlines
• Professional and robust customer service skills including excellent verbal communication skills
• Strong attention to detail
• Self-motivation and initiative, as well as the ability to work both independently and as part of a team
• Experience of working in an environment that is strongly committed to Equity, Diversity and Inclusion

What's in it for you?

• Contract: Permanent
• Salary: £32,000 per annum
• Annual leave: 25 days per annum plus UK bank holidays
• Sick pay: Enhanced company scheme subject to terms and conditions
• Life assurance: Company life assurance scheme (4 x annual salary)
• Pension: Generous Pension Scheme (from day 1 of joining)
• Please view the full range of benefits by accessing the dedicated page on our careers site

Application Notes:

• The deadline for applications is 23:59 hours by Sunday 1st December 2024. To apply please submit your CV on our careers site.
• This is a two-stage interviewing process with a short test for you to complete at home.
• First interviews will be scheduled to take place remotely week commencing 9th December 2024
• Second interviews will be scheduled to take place in person week commencing 16th December 2024
• We are committed to an inclusive recruitment process. Disabled applicants who meet the role's minimum criteria are guaranteed an interview and reasonable adjustments are supported throughout. Applicants can request to be considered under the Guaranteed Interview Scheme (GIS) by indicating this on their application or contacting us using the email address provided on the advert.