- Lead, design, develop and deliver the Membership L&D Program, offering virtual, in-person, and blended learning interventions
- Establish a structured learning, coaching, and mentoring program to support County Training Officers (CTOs)
- Develop and manage a quality framework to collect relevant quantitative and qualitative management data to assess impact, identify areas for improvement, and capture lessons learned, supporting informed decision-making and continuous learning
- Manage and lead a team of 2 L&D Specialists and 1 L&D Coordinator
- Collaborate with Membership Services and stakeholders to identify County and Branch development needs, recommending targeted solutions and interventions
- Lead the delivery of exceptional customer service to members by actively listening to their needs and ensuring enquiries are handled promptly and efficiently
Back to searchAre you an experienced L&D professional seeking a new opportunity? Would you like to manage the delivery of the L&D programme for Membership within a leading UK Charity? We would like to hear from you!We have the opportunity for a Learning and Development Manager to join our People and Organisational Development team to manage, design and deliver the Membership Learning and Development programme at RBL.Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.This exciting role will see you managing a small team and working collaboratively to provide quality assurance to all learning material and learning events for our Membership programme.You will be working directly with our member volunteers across RBL, providing an outstanding level of customer service, whilst collaborating on the development activities to support the wider strategic and operational needs of the Membership Branch and County Network. In addition, you will be supporting and guiding the Country Training Officers on the development of their learning material and learning events.Reporting to the Head of Learning and Development, key responsibilities will include:
Membership Learning Manager
The Royal British Legion
Posted 11 days ago, valid for 7 days
London, Greater London EC1R 0WX
£48,000 - £57,600 per annum
Full Time
Retirement Plan
Life Insurance
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Sonic Summary
- The Royal British Legion is seeking a Learning and Development Manager to oversee the Membership Learning and Development programme.
- Candidates should have at least three years of experience in L&D management and related fields.
- The position offers a competitive salary, but the exact figure is not specified in the job listing.
- The role involves managing a small team and requires regular travel across the UK for training delivery.
- Interested applicants are encouraged to apply promptly as the vacancy may close early based on the strength of applications.