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Debt Recovery OfficerLocation: North-West LondonContract: Temporary (3-month initial) Rate: £20-24 per hour Start Date: ASAP*Hybrid Working - 1 day per week in office* Contact:
Job DescriptionService Care Solutions are currently recruiting on behalf of a Local Authority in London for a Debt Recovery Officer to join the team on a temporary basis. The postholder is required to maximise the recovery and enforcement of debts owed to the Council.Main Responsibilities
- Use a variety of debt recovery techniques to enable successful recovery of all debts and minimise financial and/or subsidy loss to the Council, demonstrating sensitivity to the financial constraints clients may face balanced with the financial interests of the Council
- Take ownership of debt cases, making arrangements, pursuing payment, taking cases through the debt recovery process.
- Maintain debt cases and produce, interpret, maintain and analyse reports, spreadsheets to meet individual, team and council wide statistics.
- Acting as the first point of contact within the recovery and enforcement team, maintaining professional communications with internal and external customers by taking responsibility for all post, telephone and electronic queries.
- Ensure all cases are continually monitored through following up on arrangements that have been defaulted on and locating debtors who have absconded.
- Maintain accurate, appropriate and comprehensive records relating to customer accounts and contact.
CandidateCriteria
- Experience of debt recovery within a Local Authority environment is highly preferred
- Experience with Abacus, Oracle Advance Collections or NEC Northgate systems
- Effective negotiation, persuasion and numerical skills in a debt recovery environment
- Great communication skills with the ability to work well on own initiative as well as part of a team
If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on or email Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.
