Senior Debt Recovery Officer

Senior Account Lead (Senior Debt Recovery Officer)Permanent, Full Time35 hours per week, Monday-Friday3-4 days working from homeStratford£31,250 (Outside London) -£34,904 (Inside London) Per Annum

This is an exciting opportunity to join our client as a Senior Account Lead, playing a pivotal role in leading complex cases, coaching colleagues, and setting a high standard for account management. Your expertise will support the client’s mission to deliver outstanding service to reduce rent arrears, whilst addressing complex account issues such as arrears, disrepair, and tenant succession to achieve successful outcomes for their residents.

You will have experience providing a professional, customer-focused income recovery and enforcement service across the arrear’s lifecycle in a fast-paced environment. Senior Account Leads will set the standard for account management and support colleagues through coaching. They will manage complex areas of Income Management, such as damp, mould, disrepair, and succession, demonstrating a working knowledge and experience coordinating across large organizations for successful outcomes.

You will support colleagues with decision-making on complex cases, deputize for the Customer Account Manager, and help reduce rent arrears. Responsibilities will vary, requiring flexibility and adaptability. Senior Account Leads must be resourceful, organized, and able to prioritize, working well as a team and coaching, listening, influencing, and negotiating with residents and colleagues

What You'll Bring:

To excel in this role, you'll need:

• Customer Service: Experience of providing excellent customer service in a fast-paced challenging environment. Demonstratable experience of dealing with customers sensitively in challenging circumstances
• Arrears Management: Experience of working with all types of debt recovery legal proceedings up to and including eviction as well as a knowledge of welfare benefits.
• Problem Solving: Skills and experience to make reasoned decisions, from a range of solutions, based on professional judgement. Able to demonstrate experience of managing complex multi-disciplinary accounts in a large organisation
• Organisation and Time Management: Self-motivated with excellent organisational skills and able to effectively prioritise workload in a pressured environment
• Team Working: Able to work with and communicate with internal and external colleagues in order to find holistic solutions to challenges that might arise across the full arrear’s lifecycle. Proven experience of working with and proactively managing stakeholders across a wide range of escalated account types

Braundton Consulting is a recruitment agency recruiting on behalf of a client.