- Manage client debts ensuring timely payments are received and proactively contacting debtors and business owners.
- Implement processes and systems to ensuring monitoring of balances.
- Prepare statements, client status reports.
- Ensure all records are maintained and up to date at all times to ensure non-payments are closely monitored and chased.
- Build and develop strong relationships with business units and host regular meeting with key stakeholders on workload.
- Regularly liaison with with offshore colleagues through outsourced supplier model.
- Previous experience in a similar role within Insurance
- Demonstrable technical knowledge of credit control collection techniques and best practices
- Outstanding attention to detail and ability to reconcile complex accounts
- Excellent problem solving skills
- Exceptional interpersonal skills and ability to deal effectively with debtors