Job Title: Credit Controller Salary: £30k - £35k Location: Central London, Hybrid Options

Summary:

We are representing a Property Management & Investment firm based in Central London, looking to bring a Credit Controller on board their growing team. The successful candidate must come from a Residential Real Estate background and have experience dealing with Residential Tenants collecting Rent & Other Payments.

Key Responsibilities:

To collect rents and all other charges due from Tenants in accordance with contract agreements on or before the due date as per the lease
Work to set targets (30 calls per day) as laid down by the Manager in order to maintain a minimum of 98%collection
Analyse arrears reports for all relevant parties as required in accordance with the client service level agreements.
To ensure the Credit Control Manager as well as other department members are advised of any potential serious issues and/or payment defaults as soon as they occur in order to be dealt with by the management.
Ensure up to date and accurate records are kept of all calls, action taken and correspondence relating to the tenants' accounts.
Reviewing and resolving tenant queries as/when necessary
Providing copy of invoices to tenants as/when requested
All incoming communication by email or telephone messages must be responded to within 2 working days.
Analysing, identifying "Late Payers" and proactively escalating to Credit Control Manager and/or other departments for best approach solution
Follow debt recovery procedures for each client depending on requirements and to liaise with the property manager on any dispute issues on a timely basis.
Reconciling tenant ledger and identifying outstanding debt
Issuing final letters where appropriate and following up.
Preparing the relevant documentation for Enforcement Agents/Solicitors based on property managers/clients' request.
Monitoring and assisting in clearing items from both the "Unidentified and Unallocated cash" reports.
Attending arrears meetings with Property Managers and/or the Company's Clients as/when required.
Prioritising your workload on a daily basis.
Ad hoc reporting
Assist other functions and provide the necessary support to the credit control team and all property managers as/when necessary.
Undertake ad-hoc tasks as and when required.

Benefits

Discretionary bonus
25 days holiday plus UK Bank/Public holidays
Company Pension
Private Medical Insurance (Vitality)
Enhanced Maternity Pay (subject to eligibility)
Hybrid working (3 days in the office, 2 from home)