Credit Controller

• Location: London, W4
• Reports to: Senior Credit Controller
• Job Type: Full-time

We are looking for a Credit Controller to ensure the smooth operation of the Credit Control function, focusing on the payment of rent and service charges for a portfolio of residential and mixed-use properties. This role also involves handling legal disputes and breaches of lease as necessary.

• Manage the Credit Control function for your portfolio and assist with other legal disputes/breaches as necessary.
• Monitor accounts and prepare regular arrears reports in liaison with the Senior Credit Controller.
• Review the arrears list regularly and take appropriate actions, coordinating with Property Managers as required.
• Take action through mortgagees, solicitors, or bailiffs as needed, ensuring all follow-up matters are dealt with appropriately, including court proceedings.
• Liaise with Property Managers to ascertain any outstanding repairs, breaches, or disputes before taking action for recovery of arrears.
• Manage and coordinate the collection of debt, maximising timely payments while maintaining good customer service levels and professional standards.
• Prepare reports detailing Major Works contributions and arrears regarding these sums specifically.
• Manage payment plan negotiations with leaseholders and tenants in conjunction with the Senior Credit Controller.
• Consult on complex matters of arrears settlements with the Senior Credit Controller and Residential Management Executive.
• Prepare all necessary documentary evidence for solicitors in the event of Court proceedings and represent the Company in Court when required.
• Assess and deal promptly with all internal and external correspondence, including telephone calls and emails, and prepare reports for the Residential Management Executive and other Senior Managers.
• Keep all records up to date, including a log of all communications with tenants and leaseholders on the company’s property management system and on file.
• Process all payments received in accordance with company procedures and perform all necessary in-house administration in respect of customer accounts.

• Proven experience in Credit Control, preferably within the property management sector.
• Ability to manage a portfolio and handle legal disputes and breaches.
• Strong organisational skills and attention to detail.
• Excellent communication and negotiation skills.
• Competency in using property management systems and keeping accurate records.
• Ability to work independently and as part of a team.
• Willingness to represent the company in court proceedings if necessary.

• Competitive salary and benefits package.
• Opportunities for professional development and growth within the company.
• Supportive team environment.

To apply for this Credit Controller position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.