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My client a leading law firm in the City are looking for a legal Credit Controller for a 6month FTC, you will play a crucial role in managing the Firm’s debtors while maintaining excellent client relationships. This position is ideal for someone who is dedicated to delivering high-quality services with a focus on client satisfaction and effective communication.
Day-to-day of the role:- Deliver consistent, high-quality services focusing on responsiveness, client satisfaction, and effective communication.
- Assist in developing and delivering products and services that meet client objectives and business needs.
- Implement process improvements to maximise efficiency and effectiveness.
- Develop and enhance relationships with clients through effective relationship management strategies.
- Enforce credit policies, including query resolution and management of bad/doubtful debt.
- Conduct daily debt reviews using the ARCS calendar to chase outstanding debt, ensuring all information is fully recorded onto the ARCS system according to best practice guidelines.
- Liaise with both external and internal clients to progress payment of invoices.
- Handle client queries, escalating to the Practice Group Team or Partner as required.
- Engage in discussions with the Practice Group team on debtor issues and maintain up-to-date bad and doubtful debt provisions.
- Work with the Debt Recovery Team to minimise overdue debt and perform account reconciliations to ensure correct allocation of funds received.
- Produce manual statements as required.
- Knowledge of credit control processes within a law firm.
- Familiarity with legal billing systems is beneficial.
- Proficiency in MS Excel and Word.
- Excellent written and verbal communication skills, confident with a professional telephone manner.
- Analytical skills to effectively resolve queries and show flexibility in approach.
- Enthusiastic about the role and keen to contribute to the team.
- Ability to work within given timeframes and anticipate likely workflows.
- Consistently produces accurate work.
- Experience in account management is preferable.
- Competitive basic salary with annual reviews.
- Flexible, hybrid working policy.
- Generous bonus scheme.
- Up to 25 days holiday, rising to 28 days with service plus a holiday exchange scheme.
- Private medical insurance.
- Enhanced parental leave.
- Commitment to reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
