Credit Controller

My client a leading law firm in the City are looking for a legal Credit Controller for a 6month FTC, you will play a crucial role in managing the Firm’s debtors while maintaining excellent client relationships. This position is ideal for someone who is dedicated to delivering high-quality services with a focus on client satisfaction and effective communication.

• Deliver consistent, high-quality services focusing on responsiveness, client satisfaction, and effective communication.
• Assist in developing and delivering products and services that meet client objectives and business needs.
• Implement process improvements to maximise efficiency and effectiveness.
• Develop and enhance relationships with clients through effective relationship management strategies.
• Enforce credit policies, including query resolution and management of bad/doubtful debt.
• Conduct daily debt reviews using the ARCS calendar to chase outstanding debt, ensuring all information is fully recorded onto the ARCS system according to best practice guidelines.
• Liaise with both external and internal clients to progress payment of invoices.
• Handle client queries, escalating to the Practice Group Team or Partner as required.
• Engage in discussions with the Practice Group team on debtor issues and maintain up-to-date bad and doubtful debt provisions.
• Work with the Debt Recovery Team to minimise overdue debt and perform account reconciliations to ensure correct allocation of funds received.
• Produce manual statements as required.

• Knowledge of credit control processes within a law firm.
• Familiarity with legal billing systems is beneficial.
• Proficiency in MS Excel and Word.
• Excellent written and verbal communication skills, confident with a professional telephone manner.
• Analytical skills to effectively resolve queries and show flexibility in approach.
• Enthusiastic about the role and keen to contribute to the team.
• Ability to work within given timeframes and anticipate likely workflows.
• Consistently produces accurate work.
• Experience in account management is preferable.

• Competitive basic salary with annual reviews.
• Flexible, hybrid working policy.
• Generous bonus scheme.
• Up to 25 days holiday, rising to 28 days with service plus a holiday exchange scheme.
• Private medical insurance.
• Enhanced parental leave.
• Commitment to reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.