Senior Credit Controller

As a Senior Credit Controller in the real estate sector, your role involves managing the credit and collections processes to ensure timely payments from lease hold tenants. This role will have a particular focus on the retail sector.

Key Responsibilites

• Credit Policy Adherence: Monitor and enforce existing credit policies. Ensuring best practice across the Accounts Receivable function.
• Tenant and Client Relations: Build and maintain positive relationships with tenants, clients, and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes, and escalations.
• Collections Management: Monitor and manage accounts receivable aging reports, proactively following up on overdue payments, issuing reminders, and initiating collections actions as necessary to minimize delinquencies and maximize cash flow.
• Negotiation and Resolution: Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and AR management team to resolve disputes and minimize financial losses.
• Credit Analysis and Reporting: Analyse credit and collections data to identify trends, assess portfolio performance, and forecast cash flow projections. Prepare regular reports and presentations for senior management, highlighting key metrics and actionable insights.
• Compliance and Legal Compliance: Ensure compliance with relevant regulations, lease agreements, and industry standards governing credit and collections activities.
• Process Improvement: Identify opportunities for process improvement and automation within the credit and collection's function, assist with implementing technology solutions and best practices to enhance efficiency, accuracy, and scalability.
• Mentorship: Provide guidance and training to credit control staff, fostering a culture of accountability, collaboration, and continuous learning to optimize team performance and achieve departmental goals.

Person Specification

• Previous experience of the property industry desirable, combined with a minimum of 4 years' experience in credit control and a strong knowledge of the end to end credit control process.
• Must be numerate, computer literate and possess good communication skills.
• Excel experience within a Windows environment.
• Must have ability to work under pressure, use their initiative and have a flexible yet ordered approach to their work.
• Confident, assertive and strong attention to detail.
• Experience of working in a high volume and target driven environment.
• Previous supervisory experience is desirable.

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