Senior College Services Advisor

Reference number: JR242390

Location: London

Working pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £28,000 - £30,000 per annum

We are looking for a Senior College Services Advisor to join our team.

As a Senior College Services Advisor initially within the College Services team, you will lead, or support activity related to the following:

• Supporting and monitoring students with accommodation concerns.

• Supporting and monitoring the pre-arrival and arrival needs of our students.

• Leading and contributing to key student activities such as Arrivals Weekend, Welcome Week, Graduations, and student social activities throughout the academic year.

This is an excellent opportunity for a College Services Advisor, who is looking to expand their skills and build their career with an industry leader.

What you’ll bring to the role

• Ability to deliver excellent customer service skills yourself, and ideally encourage this in others.

• High level of verbal and written communication skills.

• Strong interest in working in education and in particular with international students.

• Experience in supporting the wellbeing and safeguarding of international students.

• Confident with IT, in particular Microsoft Excel (ideally with an ability to work with formulae, VLOOKUP and pivot tables).

• Excellent organisational skills and the ability to manage time effectively.

• Willingness to work flexibly.

• Experience of working as part of a team to achieve goals, with some experience of having led activities or teams.

• Attention to detail and demonstrable understanding of the importance of confidentiality.

• Ability to take initiative.

• A strong commitment to Equality, Diversity and Inclusion.

What we do

The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.

What we offer

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 20th October 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.

Disability Confident Scheme and Reasonable Adjustments

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Our Employee Resource Groups

We proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.