Customer Liaison Officer

Customer Liaison Officer - TEMPORARY£16.20 Per Hour + Holiday PayMonday to Friday 9am - 5pm

1-2 days working in the Stratford office and 3-4 days working from home.Week on week for around 3 months

Our client, based in Stratford is looking for a candidate to join their customer Liason team. The purpose of this role is to support direct maintenance and the customer relations team in achieving customer satisfaction through liaison with customers and internal teams to ensure reactive work is carried out with minimal impact.

Key Duties -

• Acting as the 'voice and face’ of the company. Contribute towards team objectives and key performance indicators. Considering the personal needs of the customer.
• Ensure that all information is logged correctly and that response targets are met. Raise any follow-on works using the scheduling system
• Report monthly on customer satisfaction, enquiries and complaints, with details of lessons learned. Keep relevant records and systems up to date.
• Manage mailbox daily, ensuring that all emails are actioned within the correct time frame.
• Maintain excellent relationships with key stakeholders and partners promoting and representing the business, particularly with contractors, managing agents and landlords to ensure standards of service and the reputation of the business is always maintained.
• Monitor customer complaints through to resolution, providing thorough updates and clear communication.

If this sounds like the role for you, apply now!